RETURN AND REFUND POLICY

At Yuvrasa, we strive to provide you with the best luxury skincare experience. However, if you are not completely satisfied with your purchase, we are here to assist you with a smooth return and refund process.

1. Eligibility for Returns

• Timeframe: Returns are accepted within 15 days of the delivery date.
• Condition: To be eligible for a return, the product must:
• Be unused and in the same condition as received.
• Be in its original packaging, with all seals, tags, and labels intact.
• Include the original receipt or proof of purchase.

2. Non-Returnable Items:

• Used, opened, or partially consumed products.
• Items purchased during promotional sales or as part of bundled offers.
• Gift cards and sample-sized products.

3. How to Initiate a Return

• Contact our customer support team at contact@yuvrasa.com to request a return authorization.
• Provide your order details, proof of purchase, unboxing video and reason for the return.
• Our team will guide you through the return shipping process.

4. Return Shipping

• Customers are responsible for the return shipping costs unless the product received was damaged, defective, or incorrect.
• Ensure the product is securely packaged to prevent damage during transit.

5. Refund Policy

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
• Processing Time:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days.

• Shipping Fees: Original shipping fees (if any) are non-refundable, except in cases of damaged, defective, or incorrect items.

6. Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving the item.
• Provide a detailed description of the issue along with unboxing video and photographs of the product and packaging.
• We will arrange a replacement or refund at no additional cost.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you may return it for a refund (subject to eligibility) and place a new order.

8. Contact Us

For any questions or assistance regarding returns or refunds, please reach out to our customer support team at: contact@yuvrasa.com

Thank you for choosing Yuvrasa!